ISO 20000 Information Technologies Service Management
Information, which is the most important source of business world today and the information technologies formed by transferring this information to technology, has a great place both in business life and in everyday life. Information technologies; It covers all the services that information processing units such as technical services and software services can do internet services to archiving. A technology such as this, which has a wide range of usage, is becoming widespread and rapidly developing / changing, the fact that the change is so fast, increases the speed of the formation of the dangers that businesses face. With this change, it will be very difficult for businesses, which cannot perceive the dangers brought by the change and turn them into opportunities or use opportunities, to compete in the changing business world.
It is an international standard in the field of information technologies. This standard was developed in 2005 and revised in 2011.
ISO 20000 Information Technologies Service Management System Standard is a standard that guides the companies or units providing information technology services to meet the expectations of their internal and external customers, to constantly improve and improve their status and performance, what methods they will apply in managing their related operations and providing services. It is process based and can be integrated and implemented with standards such as ISO 9001 Quality Management System or ISO 27001 Information Security Management System.
What are the Benefits of ISO 20000 Information Technologies Service Management System?
- It is aimed at all customers and optimizes the cost.
- Keeps information technology services operational.
- Manages information technology risks and complexity.
- It saves time.
- It provides competitive advantage.
- Provides an increase in security, speed and accessibility in service processes.
- Provides customer satisfaction by determining the needs of the customers correctly, with appropriate and timely support.
- It provides more efficient and effective use of resources.
